Privacy and data protection policy

   Our company MISRONA TOURS takes the protection of your privacy and your personal data very seriously. For this reason, MISRONA TOURS fully complies with current legislation on the protection of personal data so that your personal information is kept securely.

1. This data protection policy regulates access and use of the service on this website that MISRONA TOURS makes available to those interested in the services we offer through MISRONA TOURS.
2. The data of the Users that are collected through the online registration forms available on our websites are collected by MISRONA TOURS and only for the purpose of being able to provide them with the Services offered through the website. All credit / debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to third parties. The National Bank of Egypt guarantees the total security of your card data.
3. The policies of our MISRONA TOURS website and the terms and conditions may be modified or updated from time to time to comply with the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to keep up to date on changes to the misronatours.com website. The modifications will be effective on the day of their publication.
4. Some of the advertisements you see on the web are selected and delivered by third parties, such as advertising networks, advertising agencies, advertisers, sending commercial communications to Users by letter, telephone, email, SMS / MMS, instant messaging or by other means. equivalent communication related to the services of MISRONA TOURS, as long as the User has consented to this purpose of processing personal data. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver advertisements that are tailored to your interests. Remember that we do not have access to or control over the information that these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

 We may also share your information in the following circumstances:

1. In response to subpoenas, court orders or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
2. When we believe it is appropriate to investigate, prevent or take action with respect to illegal activities or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

   The User of our website has the right to (1) access their personal data, as well as (2) request the rectification of inaccurate data or, where appropriate, (3) request its deletion, (4) request the limitation of the treatment of your data, (v) oppose the treatment of your data (vi) exercise the right to forget your data and (vii) request its portability. The User can exercise all these rights at the following email address: misrona@misronatours.com, indicating the reason for their request.

How do we protect your information?

   Our goal is for you to feel safe using this website and the travel arrangements we offer here, and we are committed to protecting the information we collect to build trust. Although no website is completely secure, we have implemented the best available measures to protect the confidential information you provide us with administrative, electronic and physical security measures. Only those employees who manage your account will have access to your personal information and only when performing business functions where this information is needed.

External links

   If any part of this website links you to another website, those sites do not work under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

   Our MISRONA TOURS website may use "cookies" to improve the user experience. The browser places the user's cookies on your hard drive for registration purposes and sometimes for To track information about them. The user can choose to configure their web browser to junk cookies, or to notify them when cookies are being sent. If they do, please note that some parts of the website may not function properly. Please see www.aboutcookies.org for more information.

Acceptance and Consent

   The User declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the treatment thereof by MISRONA TOURS, in the manner and for the purposes indicated in this Privacy Policy. Please note that requests to update your personal information can take up to 30 days if sent by email and six weeks by mail (to the address mentioned above).

Payment policy

   Misrona Tours does not charge you anything more than the price mentioned with each route and excursion; neither 3% of the bank commission, nor VAT nor other fees not mentioned in the itinerary.

   For the routes of several tours in Egypt it will be necessary to ensure the basic elements of the tour such as the hotel, the cruise, the domestic flight, it is necessary to pay at least 50% of the total price of the route. The rest can be paid with cards up to three days before the arrival date or in cash on arrival at the destination to your travel manager, therefore, making your reservation price security without unexpected increase.

   For day excursions it is necessary to pay at least 25% of the total price of the route. The remainder can be paid on arrival at your destination to your travel manager.

   The prices can be changed if the Egyptian government raises the prices of the tickets to tourist sites and increases the cost of transport by sleeper train. But in any case, the increase in train costs does not rise more than 20%, which can affect an increase of more or less 6% of the total price of the routes. Of course, we will notify you when making your reservations.

Cancellation policy

   Making the reservation through our website www.misronatours.com generally guarantees the possibility of canceling your trip. In the event that you cancel your trip, and we make reservations on our part, the following scale of charges will apply:

1. For day trips; Maximum can be canceled 24 hours before starting the tour, according to Egypt time. If you cancel with less time, arrive late or do not show up, no refund will be offered.
2. For circuits and routes of various tours in Egypt, from the reservation date to 60 days before the arrival date, 10% of the total price of the circuit will be charged.
3. Between 59 and 30 days before the arrival date, 20% of the total price of the circuit will be charged.
4. Between 29 and 15 days before the arrival date, 50% of the total price of the circuit will be charged.
5. Between 14 and 7 days before the arrival date, 75% of the total price of the circuit will be charged
6. Between 6 and 1 days before the arrival date, 100% of the total price of the circuit will be charged.

   In addition, there are cancellation fees on all domestic flights and transfer by train within Egypt. If you cancel a tour at any time, you will be subject to any fees according to the cancellation policy of the Egyptian airline or train company.

   Misrona Tours offers a very flexible cancellation policy in case the government or airline company issues a travel warning to / from your country of departure and destination. We, Misrona Tours, consider your well-being and safety to be above all else, and thus, we have adapted our cancellation policy to reflect our values. Familiarize yourself with our full payment policy, cancellation and refund conditions.